our guarantee
Our guarantee is simple. We want you to love what you have ordered. If you are not completely satisfied with any of our products, we will be happy to either replace the item or refund your money. No hassle. Please refer to our returns & exchange policies below.

australian made
All BoscoBear products are proudly designed and made in Australia.

shop refunds
If purchased through a retail store you will need to refer to the store refund policy.
web, phone & fax ordered refunds.
For a refund please include the shipping document you received with your parcel and indicate the reason for return. Goods must be returned within 3 weeks of receipt of the goods unopened with all labels/tags attached. However for Christmas gifts the return period is extended to 4 weeks from 25 December. We will credit your original method of payment, excluding a delivery fee of $5.00 for orders under $20.00 and the delivery cost for all other orders (unless goods are faulty
or not as ordered). Please note all exchanges/refunds must be
notified to BoscoBear within 3 working days of their receipt.

exchanges
There is a $5.00 re delivery fee for all exchanges therefore if you would like to exchange either style or colour, please follow the same instructions as above indicating your requirements and include $5.00
or a request to debit your credit card.

seasonal and personalised returns & exchange policy
Orders for products that have been personalised or are for seasonal occasions may not be exchanged or returned. This policy supersedes all other return and exchange policies of BoscoBear (unless goods are faulty or not as ordered).
returns & exchanges

Send to:
BoscoBear
PO Box 7042, Alexandria, NSW Australia 2015
Customer Service Australia: 1300 BOSCOB
Customer Service International: +612 9700 8619

delivery
Orders under $100 will be sent via post. Orders over $100 will be delivered by courier, so a signature is required. Therefore, we recommend a work address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest Toll depot. You will be required to call the depot to arrange collection. All orders requested to be delivered to a P.O. Boxes will be sent via post. All items are printed upon receipt of order and can take up to working 10 days before dispatched. For orders outside of Australia allow up to 20 working days. Sorry no C.O.D.’s.

fine print
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (eg. Strikes). All colours are reproduced as accurately as possible. However, a slight variation may occur in colour and size specifications.
We reserve the right to verify orders, and that credit details supplied are bona fide. We also reserve the right to cancel any order and refund monies paid.

your privacy
Your Personal Information is collected to enable us to:
• process your orders and/or
• inform you of special promotions and important changes to the BoscoBear business that may be of interest to you.
• Improve our services.
Only on a need to know basis will some of your information be passed on to our delivery couriers to enable accurate and timely delivery of your orders and/or promotional materials.
Any inquiries concerning privacy matters please contact our Privacy Officer:
Privacy Officer
P.O. Box 7042, Alexandria, NSW, Australia, 2015
Phone: 1300 1STYLE

Our organisation is:
Interiorinstyle Pty Ltd
A.B.N 44 133 922 997
A.C.N 133 922 997
we reserve the right to cancel any order, at which time we will immediately notify this action by email or phone, using the email address or number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock and we will take reasonable steps to verify that the order and credit details are bona fide.

warning
Our products are designed as decorative items and are not to be considered as toys. BoscoBear room art should be used in positions that are out of the reach of children under 3 years of age due to a possible choking hazard.
Please dispose of the packaging thoughtfully, where bags are used, do not give to children as it may be dangerous.

warranty
Materials are manufactured under careful quality control and are warranted to be free from defect in material and workmanship. Any material shown to our satisfaction to be defective at the time of sale will be replaced without charge. Our aggregate liability to the purchaser shall in no circumstances exceed the cost of the defective materials supplied. No salesman, representative or agent is authorised to give guarantee, warranty, or to make any representation contrary to the foregoing.

durability
The durability is based on Australian exposure conditions. Actual performance life will depend on substrate preparation, exposure conditions and maintenance of the marking.

disclaimer
Information on physical characteristics is based upon tests we believe to be reliable. Purchasers should independently determine, prior to use, the suitability of any material for their specific use. All technical data is subject to change without prior notice. BoscoBear removable room art can be applied to most surfaces: painted walls (although freshly painted walls will require a 3 week waiting period), wallpaper, counter tops, windows, mirrors and tiles. They will not adhere to cloth, stucco, brick, concrete or similar uneven or textured surfaces. BoscoBear holds no responsibility for the misuse of its products or any damage they may cause.
The purchaser acknowledges that the purchase of an BoscoBear product has been duly and thoroughly considered by the purchaser and BoscoBear shall not be liable for the performance of the goods or any matter relating to the products or error in information supplied to the purchaser of the goods before or after the date of the purchase or use of the goods.

customer enquiries
Your comments about our products are very important to us.
Please contact our team by post at:
P.O. Box 7042, Alexandria,
NSW, Australia, 2015,
or call on 1300 267262 or
email This e-mail address is being protected from spambots. You need JavaScript enabled to view it